Support

For questions, ideas or problems, write to onatcakr@gmail.com. We usually reply within a few days.

I can't hear anything.

Are your headphones on and the volume up? The silent switch doesn't mute it. Make sure your therapist tapped "Start set".

The code says "not found".

Codes are valid for 15 minutes and for one client only. Ask your therapist to start a new session.

Sound stops when the screen locks (Android).

Some manufacturers stop apps to save battery. Try Settings → Apps → Bilateral Tone → Battery → Unrestricted.

How do I change the app's language?

iPhone: Settings → Bilateral Tone → Language. Android 13+: Settings → Apps → Bilateral Tone → Language. The app supports English and Turkish.

I got a connection lost notice.

If the client's phone is unreachable for a minute, the therapist's side ends the session. Start a new session to reconnect.